best practice
Efficient touchpoints empowered by cutting-edge technology
Queue management and multifunctional kiosks, apps and services to enhance the patient experience
From multifunctional kiosks that allow patients to download clinical test results onto a USB stick or print them, to digital maps for indoor navigation, through to the management of bookings and appointments via smartphone with real-time notifications on wait status.
The patient experience becomes more efficient thanks to the Artexe® ecosystem, which includes Kiosk24/7 stations, digital signage systems, the ZeroCoda® mobile applications, and integration with the multichannel communication tools of Sm@rtHealth®.
Immediate queue monitoring
Real-time information for patients and companions
Waiting times are significantly reduced, and waiting areas are enriched with valuable information for both patients and companions. Queues are minimized, while the Artexe® platform’s digital signage system delivers crucial updates about the status of the wait.
This approach not only improves the overall perception of healthcare service quality, but also turns system usage data into an essential resource for proposing further improvements across the organization.
Efficient management of people's time
Continuous availability of services, accessible through self-service modes
Patients who can freely access the various touchpoints within healthcare facilities at any time of the day not only free up important resources but also have the opportunity to manage their own time more effectively and autonomously.